WARRANTY SERVICE

Name: AllStarRetro
Price range: $$

”Allstarretro” products are covered by a maximum warranty period of 12-24 months from the date of purchase. The warranty period may vary for different products (models, manufacturers, etc.). The warranty period applicable to each item can be found in its detailed description.

If the goods are damaged during the warranty period, the warranty repair is carried out free of charge. To arrange for warranty service for the device, please contact MB “Karštas dūmas” by email at info@allstarretro.com. The Buyer shall deliver the goods for warranty service at their own expense.

Warranty obligations are valid only if the product's operating conditions, as specified in the product's user manual, have not been violated. To avoid misunderstandings, we strongly urge you to carefully read the product's operating manual.

Money-back guarantee

„Allstarretro” offers its customers the opportunity to try products before purchasing them, risk-free. If the product you purchased does not meet your needs, return it to us within 14 calendar days of purchase and receive a full refund.

When submitting an item for warranty repair, be sure to provide proof of purchase and the item's warranty card. Note: proof of purchase (invoice).

Refund guarantee does not apply to:

Misuse;
Due to disruptions in electricity supply networks;
Due to short circuits caused by foreign objects;
Due to the use of unintended chemicals;
Also for parts that normally wear out during device use and whose service life depends on the intensity of device operation – bulbs, parts made of glass, ceramics, textiles, and paper;
If the device was repaired by an unauthorized person.

REFUND PROCESS

To get a refund for a product that did not meet your needs, you can:

Return the item to the Allstarretro store where you purchased it. After the Allstarretro administration assesses the condition of the item, you will be contacted regarding a refund.
Return the item to the Allstarretro office: contact Allstarretro administration by phone or email and send the item that did not meet your needs to the Allstarretro office. Include a brief description of the problem and your contact information in the shipment. After evaluating the condition of the item, you will be contacted regarding a refund or exchange. After shipping the item, contact Allstarretro administration by phone or email and provide the tracking number.

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